City Index Reviews Read Customer Service Reviews of www cityindex.com 4 of 16
Hi Paul, we really appreciate the thorough feedback which will be passed along to our Product team. We’re always happy to take suggestions from our clients and continues to work on adding new tools and features that help with trading decisions. We are so pleased that our customer service team delivered the impeccable service we strive for. Was unable to close my position when in profit in an oil trade yesterday. Unable to log in to tradingview, metatrader, browser or mobile app.
Quiet happy with the service provided by City Index
You can also keep on top of the latest market news with City Index’s expert analysis. They even provide clients with an experienced relationship manager for insight and trading support. City Index have a global research team that provides expert market analysis to help forecast potential market movements and trading opportunities. This is a stand-out feature that you won’t find with all brokers.
- The weekly forex outlooks and forecasts published every Monday morning at 10.00 am is another insightful tool that will prepare forex traders for the week ahead.
- Hi B Dedovic,Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we are sorry we’ve not been able to meet your expectations this time.
- Account holders can set custom price alerts, build watch lists, chat with customer service, and do basic charting, but the apps don’t provide a real alternative to the standalone or web platforms.
- City Index offers a wide variety of trading platforms, including robust mobile applications on iOS and Android for on-the-go traders.
Excellent 👍👍👍👍👍
They basically sent me a closure notice without any description. The firm has disconnected the (verified) bank account from my account, and I cannot withdraw funds. It took 2.5 weeks to reply to a simple email, and the response is unintelligible.I am very concerned about this company. There https://forexbroker-listing.com/ is no response from customer service regarding the amount withdrawn about a month ago, and I have not received it yet. I have contacted them via email and call, The service is getting worse day after day. We appreciate your thoughtful feedback and we’re glad you’re happy with the platform.
City Index pros & cons
Funny that, I then went into drawdown and the trade was available to close. The mobile version is absolutely horrendoes, worst development on a trading app I have ever used. The company is regulated by the Financial Conduct Authority (FCA).
A great tech for retail traders and…
Overall we found that City Index performed poorly, a lowly 17th of the 20 brokers. To verify our results we did the test again one week later and the results were similar. With an average spread of 1.79 pips, your cost will be $16.52 per lot you trade. This contrasts significantly with IC Markets which averages 1.03 pips or $9.63 per lot.
Stocks, Forex, Indices and Commodities
Customer support hits all the bases, with 24/5 phone support through London local and international phone numbers. Online chat is available to new and prospective clients, but users need to “talk” with an annoying chat robot before getting to a human customer representative. The broker accepts support questions through phone, chat, or email, and a fairly strong social media presence is used primarily to distribute research and marketing materials. The help and support FAQs are well-organized, allowing for quick retrieval of needed information. Clients can trade more than 4,700 shares from multiple exchanges while index and metal CFDs can be traded on a cash or futures basis.
View the latest news and reports
They even give an experienced relationship manager to customers for insight and trading help. Through City Index, you can trade on thousands global markets with a Spread Betting, CFD Trading or MT4 account. Trading instruments include FX currency pairs, Indices, Global Shares, Global Commodities, Cryptocurrencies including Bitcoin and other markets (bonds, options, etc).
Dear Peter,We are happy to hear that our team provided you with excellent service. I’m only using a demo account and I don’t claim to be all that experienced. I just can’t understand why it can sometimes take several minutes after the opening time of the market (eg 2.30pm UK time for the US) for the stock to be available to trade on Citi Index. To access the trading strategy course, forex traders need to open an account with City Index and make a minimum deposit.
We use dedicated people and clever technology to safeguard our platform. It’s easy to get someone to attend to you and solve your problems. Their system is easy to use and intuitive, and you don’t have to just through hoops to get what you want.
Geared towards more experienced City Index clients, the MT4 platform boasts advanced tools, such as automated trading and backtesting capabilities using significant historical data. In addition, programmers can utilise the open API to create custom indicators and expert advisors or replicate the positions of top traders through the integrated copy trading facility. Spread betting on the City Index platform can be utilised for indices, shares, commodities, bonds, interest rates and forex trading.
Marko has been working on the road for over 5 years, and is currently based in Europe. Alongside writing and editing, Marko works on projects related to online technology and digital marketing. Here are some frequently asked questions that traders and to-be traders often ask about City Index. In 2014, Michael Spencer, the founder and controlling shareholder of City Index, sold the company for $118 million.
The City Index Economic Calendar provides quick access to key market events affecting the UK, US, Australia, Japan, Germany, and France. The broker provides clients with a large collection of educational materials to improve their trading knowledge and skills. Some of the educational resources provided include tutorial videos, articles, webinars, and more. Whatever your level of trading city index review experience, City Index offers a wealth of training resources to help you enhance your trading knowledge and abilities. This comprises trading-related teaching videos, articles, seminars, tutorials, and practical examples. The MetaTrader 4 (MT4) trading platform includes a plethora of built-in capabilities that are supplemented by City Index’s service, support, and pricing.
The wealth of educational and analytical resources leads us to conclude that this broker is very suitable for new traders. That’s not to say that experienced traders can’t benefit from this broker, as the tools, high-tech platforms, and other features have a lot to offer professional-level clients. We strive to provide efficient and quality customer support for our clients. Although we take pride in providing valuable support, we can understand that we can always improve. To help us do that, please reach out to our support team by phone, email () or live chat, and our Specialists will be glad to assist you with any inquiries. Reuters real-time financial news feeds data and market information straight into all trading platforms and apps.
Our product testing extends to the quality and availability of educational content, market research resources, and the accessibility and capabilities of mobile platforms and trading apps. We also dive into each broker’s trading costs, such as VIP rebates, inactivity fees, custody fees, bid/ask spreads, and other fee-based data points. City Index’s trading tools include high-tech trading platforms like WebTrader and MetaTrader 4 (used by millions of traders around the world). Traders can also access Performance Analytics, SMART Signals, Trading Central, Advanced Charts, and alerts to help them.
We continuously invest in both our systems and our staff to provide you with the best trading service possible. The customer service tech did a wonderful job walking me through the process to get my account up and running. Once again I wasted nearly an hour asking a City Index customer support person, to add a spread bet account to an already existing CFD.
City Index has built an impressive research portal, with in-house analysts providing daily market outlooks and updates through a tag-based news page that’s full of fundamental and technical reports. The site also posts some news videos on YouTube, but poor integration between YouTube and website video content makes it more difficult to find topics of interest. Other research material is well organized, and many categories are also accessible through the trading platforms. City Index’s parent company is the massive, NASDAQ-traded StoneX Group, Inc. This financial services provider is publicly-traded, so it has to meet high standards of disclosure, reporting, and corporate governance.
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