Unless you really love EPL, this is a rip off, and a pretty scummy way to treat their own Optus customers too. If you run into obstacles, remember that you’re not alone—others have faced similar challenges, and there are complaint and escalation processes to help you. Knowing where you’re headed next makes the cancellation process smoother and less stressful.

If you opt for the annual pass then you will have access for the full 12 months from your subscription date, when it will be auto-renewed unless you cancel beforehand. Early termination fees can apply if you’re still under contract. Check your contract, billing information, or call Optus to confirm any costs to cancel Optus services early. Remember, Optus postpaid plans are now month-to-month SIM-Only plans. This means that you’re not committed to a lengthy multi-year contract that locks you in. Instead, your plan can be cancelled at any time without fear of hefty contract-breaking fees.

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• Some customers might need to keep their Optus mobile or NBN running a bit longer—perhaps until your new SIM arrives or your new NBN service goes live.
• Early termination fees can apply if you’re still under contract.
• The amount of data used by Optus Sport will depend on which stream quality you opt for.
• If you’re streaming Optus Sport at 720p Optus recommends download speeds of at least 3Mbps for seamless streaming.
• You can register Optus Sport on up to four different devices but unfortunately, you can only have one stream active at any one time.

The amount of data used by Optus Sport will depend on which stream quality you opt for. We know a 720p stream on Kayo Sports uses approximately 2.5GB per hour. For a 1080+ HD stream Netflix uses around 3GB over the same timeframe.

If you’ve decided to cancel Optus mobile or cancel Optus NBN to jump ship, research your new provider’s plans, contract terms, and support options. Optus Sport will have supplementary programming, including match highlights and post-game commentary. Workouts are devised by leading fitness providers including FIIT, Flow Athletic and Virtual Playground, SWEAT FACTOR, Move 123 and more. If you’re struggling to cancel Optus mobile plans or NBN services through the usual channels, consider lodging a complaint. If you’re planning to cancel your Optus plan and move to a new telco, find out if your new provider can easily port your service. In many cases, cancelling a telco service read isn’t the end of it.

Cancelling services and returning equipment

But don’t worry, we’re here to guide you through the process with clear, actionable steps. We encourage people to shop around and find great deals on their phone plan. It’s so easy these days to switch whenever your plan expires to take advantage of discounts and special offers. Get the best deals, news and tips delivered directly to your inbox. Many Optus customers can thankfully access the platform for much less than that. The key is to stay informed, stay calm, and know your rights as a consumer.

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Once you’ve successfully cut the cord, you can confidently move on to a new telco that better suits your needs. Like everything else in life, Optus Sport isn’t perfect – it has its drawbacks as well as benefits. According to Optus Complaints Procedures, creating a complaint can assign a dedicated case manager who’ll handle your situation. For example, if you use two-factor authentication via your Optus mobile number, set up an alternative before you cancel.